Pharmacy Technician (CPhT)

IVX Health • Riverside, MO

4h

About The Position

The Pharmacy Technician works as a liaison between patients and healthcare organizations, with the primary role of ensuring patient safety while providing excellent patient service. This individual fields calls from patients, providers, and third-party payers, and helps to answer questions by listening, educating, and problem solving.

Requirements

• Ability to perform duties in accordance with the organization’s, state, and federal policy and law
• Strong Interpersonal Skills, Written and Oral
• Communication Skills, Written and Oral
• Strong Data Entry Skills
• Ability to work independently under general supervision and effectively prioritize workload
• Ability to demonstrate workstyle flexibility and teamwork, including being pleasant with others on the job and displaying a good-natured, cooperative attitude
• Knowledge of basic medical terminology
• Sound understanding of all federal and state regulations including HIPAA and OSHA
• Knowledge and proficiency with standard office software applications including but not limited to Internet, Outlook, and Microsoft Office products
• High School Diploma or GED
• Minimum of 1 year pharmacy technician experience required
• National Pharmacy Technician Certification (CPhT) and certificate from accredited school in states where required

Nice To Haves

• experience working in a specialty pharmacy is highly preferred!

Responsibilities

• Ensures that patient’s pharmacy needs are fulfilled in a timely, accurate and service oriented manner.
• Verifies insurance information and obtains necessary preauthorization
• Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs
• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations
• Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; preparing other pharmaceutical therapies
• Focuses on conflict resolution without blame; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and attempts new things
• Employs the interpersonal and advocacy skills necessary to deal with a diverse patient population successfully and professionally
• Ensures customer satisfaction by answering questions, resolving issues, and using proper phone etiquette; Uses reason even when dealing with emotional topics; Manages difficult or emotional customer situations.
• Responds promptly to customer needs; Responds to requests for service and assistance.
• Remains focused and on-task; delegates appropriately; able to multi-task; avoids distraction; meets deadlines
• Plans for action; maintains a strategic outlook; seizes opportunities to enhance personal and professional development; Sees projects through to their final stage
• Assists with training new employees as necessary
• Adapts readily when new roles and responsibilities arise during times of organizational growth
• Works inter-departmentally to promote organizational development
• Participates in Quality Management activities, provides input on areas identified as needing quality improvement, and reports to the Quality Management Committee as necessary
• Maintain patient confidence by operating in compliance with HIPAA, local, state, and federal guidelines, and the organization’s privacy policies

Benefits

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
• 401(k) Retirement Plan – Secure your future with a competitive company match.
• Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
• Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
• Life and AD&D Insurance – Financial protection for you and your loved ones.
• Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
• Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
• Continuing Education – Access to a CEU library for ongoing professional development.
• Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
• Employee Referral Bonus – Earn rewards for helping us find top talent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED