SSM Health-posted 3 months ago
Full-time
5,001-10,000 employees

Under the direct supervision of a pharmacist and in accordance with standard procedures, provides coordination and leadership for workflows and process improvement within a specialized operational area that spans multiple ministries. At least 80% of time is dedicated to this focused role, which may include areas such as community operations, technology and automation, regulatory compliance, finance, medication access and adherence, transitions of care, and purchasing.

  • Performs daily services and functions of the specialized role at multiple ministries or in a centralized service model.
  • Interacts in a matrix manner that includes learning multiple workflows for various sites, travel, managing matrix relationships and collaborating across team members and ministries to prioritize and efficiently complete work.
  • Solves issues in the specialized area as they arise.
  • Ensures documents and records are accurate and completed in a timely manner.
  • Serves as a resource in the specialized area for other regional, system, and/or external stakeholders.
  • Solves complex problems that may impact more than one ministry and ensures that issues are escalated and closed as needed.
  • Complies with legal, regulatory, and accreditation standards.
  • Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices.
  • Coaches team members across multiple ministries when practice standards are not upheld.
  • Conducts reviews and audits of specialized area.
  • Reports and monitors KPIs to ensure optimal performance.
  • Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care.
  • Creates system standardization and leads implementation of operational changes and advancements.
  • Participates in regional or system specialized work teams, committees, and councils.
  • Collaborates with regional or system leaders to develop and coordinate team member education, training, orientation, and competency.
  • Trains other team members in specialized area.
  • Prepares and distributes work schedules and provides cross-coverage for specialty area, as assigned.
  • Serves as the multi-ministry or regional liaison to regional or system pharmacy teams in specialty area.
  • Collaborates with leadership to communicate changes in specialty area.
  • Provides excellent customer service to patients, other staff and ancillary departments and maintains high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
  • Works in a constant state of alertness and safe manner.
  • Performs other duties as assigned.
  • High School diploma/GED or 10 years of work experience.
  • Three years’ experience as a pharmacy technician or relevant healthcare field.
  • Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
  • Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
  • Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
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