Certified Pharmacy Technician

Hy-Vee, Inc.•Davenport, IA

1d•Onsite

About The Position

This position provides prompt, efficient, and friendly customer service, assisting pharmacists in the preparation and distribution of prescription medications. The role requires national certification as a pharmacy technician. Key responsibilities include handling customer inquiries, accepting prescription orders, gathering patient information, preparing and labeling prescription products, processing insurance claims, managing pharmacy supplies, performing cash transactions, and maintaining the cleanliness of the pharmacy area. The technician is expected to work as part of a team, adhere to all relevant statutes, regulations, and company policies, and may administer vaccines as allowed by law. The role involves frequent customer interaction and a fast-paced retail store setting.

Requirements

High school diploma or equivalent.
Certified as a licensed technician through a certified national program and maintains continuing education requirements to keep license active.
If applicable, vaccination certification as required by law.
Ability to do logical or scientific thinking to solve problems; several abstract and concrete variables.
Ability to do arithmetic calculations involving arithmetic, algebraic and geometric calculations.
Ability to compose original correspondence; follow technical manuals; have increased contact with people; interview counsel or advise people; evaluate technical data.
Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Maintains the confidentiality of the customer’s private medical information according to the HIPPA act.

Nice To Haves

Previous experience as a pharmacy technician or pharmacy clerk is preferred.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Handles inquiries that do not require a pharmacist’s expertise and judgment.
Accepts new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist.
Takes orders from or calls doctor’s offices for refill prescriptions.
Gathers patient information required to prepare prescriptions.
Assists in maintaining correct patient information.
Assists pharmacists in preparing prescription drug products for dispensing.
Prepares and affixes labels to prescription containers.
Prepares prescriptions to be mailed.
Prepares and submits insurance claims.
Files prescriptions after they have been dispensed.
Reports any medication errors to appropriate personnel.
Orders, checks-in, and stocks pharmacy supplies.
Logs invoices as necessary.
Performs cash transactions.
Maintains cleanliness of pharmacy and dispensing area.
Assists with third party insurance billing and trouble shooting.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to all statutes and regulations pertaining to a pharmacy technician.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Administer Vaccines as allowed by law
Assists in other areas of the store as needed.
Performs other job related duties and special projects as required.