Pharmacy Technician - Care Representative

Cleveland Clinic•Tigard, OR

17d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details This position is eligible for a sign-on bonus of $2,500 Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Pharmacy Technician – Care Representative provides essential support for patients receiving specialty infusion therapies in the home, hospice or apartment setting and offers an opportunity to learn a unique and patient-facing aspect of pharmacy operations. This caregiver verifies medications and all required supplies, reviews supply needs with patients and coordinates the most appropriate delivery day and time. The role includes ensuring infusion pumps are properly programmed when needed and coordinating pump pickup when therapy is discontinued. A significant portion of the day is spent communicating with patients by phone while supporting therapies such as TPN, antibiotics and specialty pain medications. The ideal candidate is passionate about providing safe, accurate care, is comfortable working independently with minimal supervision and proactively assists team members when their work is complete. A caregiver in this position will work on-site from 9:30am to 6:00pm, Monday through Friday, with a Saturday rotation every 6–7 weeks from 8:30am to 5:00pm. On-call responsibilities also occur every 6–7 weeks and include carrying the on-call phone for the full week.

Requirements

A high school diploma or GED
Certified Pharmacy Technician (CPhT) verified through the Pharmacy Technician Certification Board (PTCB)
Registration as a Certified Pharmacy Technician with the Ohio Board of Pharmacy within 90 days
Two years of general office experience, pharmacy experience or experience with insurance processing or appointment scheduling
Working knowledge of computerized appointment scheduling systems, insurance processing or other related office functions
Knowledge of medical terminology
Computer skills and proficiency with Microsoft products, email and windows applications
An associate’s degree may substitute one year of experience
A bachelor’s degree may substitute two years of experience
A job-related training program may substitute some of the experience

Nice To Haves

Experience in the pharmacy field
Experience with sterile compounding

Responsibilities

Complete important data entry tasks such as patient demographic information and IV prescriptions.
Work closely with the pharmacy team to ensure deliveries, supplies and equipment are managed appropriately and in accordance with patient needs and department policy.
Serve as primary point of contact regarding deliveries and home infusion related issues.
Enter and maintain computer data including patient demographics such as allergies, height and weight.
Maintain a master calendar for patient deliveries.
Collaborate with the delivery supervisor about the delivery schedule.
Maintain patient’s supply template to reflect IV therapy needs.
Enter prescriptions as needed to support IV therapy needs (i.e. flushes).
Maintain the home medical equipment schedule for annual maintenance.
Assist the HME Equipment and Inventory Representative (formerly Equipment PSR) tracking HME for return.
Obtain each patient’s home inventory with each delivery to determine supply needs.
Ensure documentation of inventory meets payer guidelines.
Recruit, initiate protocol and train patients on MyChart system.