Pharmacy Technician Billing Specialist

Guardian Pharmacy Services Management•Jacksonville, FL

15h•Hybrid

About The Position

Guardian Pharmacy of Jacksonville, a member of the Guardian family of pharmacies, offers an exciting opportunity to join their rapidly growing team in Jacksonville, Florida. As one of the nation’s largest and most innovative long-term care pharmacy services providers, Guardian Pharmacy is reimagining medication management and transforming care. Their core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With a comprehensive suite of tech-enabled pharmacy services and a dedicated team, they are redefining how pharmacy care is delivered. The company offers an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. This role is responsible for processing customer bills and insurance claims accurately and timely, including assisting with all daily and month-end billing functions, procedures, and reporting. The specialist will also provide excellent customer service to patients, caregivers, medical providers, and insurance carriers.

Requirements

Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
Relational – ability to build relationships with business unit management and become “trusted advisor.”
Strategy and Planning – ability to think ahead, plan and manage time efficiently.
Problem Solving – ability to analyze causes and solve problems at functional level.
Team Oriented – ability to work effectively and collaboratively with all team members.
High School Diploma or GED required.
Pharmacy Technician license/certification/registration per state requirements.
1+ years of related experience.
Advanced computer skills.
Ability to work independently and deliver to deadlines.
Great attention to detail and accuracy.
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines.
Quality minded; motivated to seek out errors and inquire about inaccuracies.

Nice To Haves

Frameworks experience
National Certification preferred (PTCB) may be required (pharmacy specific)
Pharmacy information system experience preferred

Responsibilities

Research and establish patient eligibility coverage with insurance providers including private individuals and/or government entities.
Reverify benefit coverage criteria as needed for claims follow up.
Accurately enters and/or updates patient/insurance information into billing system.
Maintain and continually audit patient files and corresponding documentation necessary to defend third party audits and ensure payer and company compliance.
Accurately enter patient information into the pharmacy system.
Provide assistance and timely response to all billing customer inquiries via phone or electronic communications.
Research and resolve patient billing issues regarding insurance eligibility, coverage, and related benefits.
Provide guidance and support to resident or responsible party by running Medicare plan comparisons during open enrollment and special enrollment periods.
Proactively review patient profiles, drug regimens and insurance coverage to evaluate options to save resident money.
Responsible for completion of daily census, admit, discharge, and room changes for the facilities assigned.
Process patient payments, returns, and credits.
Transmit individual credit card payments as needed.
May pursue payment from delinquent accounts and make payment arrangements.
Research, identify and organize requested audit documentation in timely manner.
Perform prescription claims adjudication including communication with insurance companies regarding rejected claims, eligibility, prior authorizations or other issues as needed.
Make corrections as needed and rebill claims as necessary.
Develop knowledge and understanding in pharmacy facility billing requirements (Medicare, Medicaid, Prescription Drug Plans (PDPs) and Third-Party Insurances).
Develop proficiency in the utilization of pharmacy information systems to meet operational needs and regulatory requirements.
This includes using pharmacy systems to process prior authorizations, resolve rejections, produce various reports as necessary, and complete billing functions.
Rotate through other departments to gain working/functional knowledge of other department workflows.
Follow all applicable government regulations including HIPAA.
Work as a collaborative team member to meet the service goals of the pharmacy.
Other essential functions and duties may be assigned as needed.