Pharmacy Technician 2 - UVA Specialty Pharmacy Call Center (Hybrid)
About The Position
Prepares and delivers medications to patients and/or nursing units under the direct supervision of a licensed pharmacist/licensed independent practitioner. Demonstrates the ability to competently work in different (omit) general and specialized areas of pharmacy practice. Now is your moment to join UVA Health's Specialty Pharmacy team-where access, advocacy, and precision drive every patient experience. About the Department Located at 1725 Discovery Dr., Suite 200, Charlottesville, VA 22911, UVA Specialty Pharmacy supports patients with complex and chronic conditions including cancer, HIV, cystic fibrosis, multiple sclerosis, and transplant-related therapies. What We Do Our Call Center Hybrid technicians work alongside our clinical pharmacist team, medication access team, and operations team to: Take inbound calls and make outbound calls to patients Process new prescriptions and refills Facilitate free home delivery and access to life-changing therapies Triage patient questions, concerns, and insurance issues Make proactive outreach to specialty patients for refill coordination Support operations team on site one week per month Why Join Us Be a key player in helping patients access critical medications Work in a fast-growing, high-impact area of pharmacy Use independent judgment in a dynamic patient care setting Collaborate across departments to improve healthcare outcomes Make a difference in the lives of patients facing complex treatment journeys
Requirements
- Education: High School Graduate or Equivalent
- Experience: 6 months minimum relevant experience required
- Licensure/Certifications: Commonwealth of Virginia Pharmacy Technician Registration required.
- CPhT credential through National Healthcareer Association (NHA) or Pharmacy Technician Certification Board (PTCB) required.
- For team members hired prior to February 1, 2020, certification as CPhT through NHA or PTCB is required by January 31, 2022.
Responsibilities
- Take inbound calls and make outbound calls to patients
- Process new prescriptions and refills
- Facilitate free home delivery and access to life-changing therapies
- Triage patient questions, concerns, and insurance issues
- Make proactive outreach to specialty patients for refill coordination
- Support operations team on site one week per month
Benefits
- Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
- Paid Time Off, Long-term and Short-term Disability, Retirement Savings
- Health Saving Plans, and Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Educational Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
