Pharmacy Tech/Program Support Coordinator

CareMed Specialty Pharmacy•Louisville, KY

1d•$22•Onsite

About The Position

Our CareMed Specialty Pharmacy in Louisville, KY has a need for a Pharmacy Technician - Program Support Coordinator . This is a full-time position, Monday to Friday, daytime hours. Excellent opportunity to join our company and help with our expanding Specialty Pharmacy program! We offer quarterly incentive bonuses as well as a $500 bonus for technicians to obtain their CPhT and/or CPhT-ADV credentials. Come and grow with us! We are looking for a Pharmacy Technician who has insurance verification experience, understands the prior authorization process, and/or has a background in a medical/healthcare setting. Starting pay $22/HR and up We offer a variety of benefits including: Medical; Dental; Vision 401k with a match Paid Time Off and Paid Holidays Tuition Reimbursement Company paid benefits – life; and short and long-term disability Pharmacy Technician - Program Support Coordinator Essential Functions : Receives and coordinates all program referrals and performs the following activities (but not limited to): savings card activation; insurance verification; test claims, prescription billing and billing error resolution; prior authorization assistance; customer service. Serves as primary contact for receiving phone calls from patients and physicians. Responsible for identifying and forwarding phone calls that are clinical in nature (e.g., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists. Documents and meticulously makes notations in each patient’s profile regarding every update and aspect of patients’ care or physicians’ needs. Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members. Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws. Communicates with Department Supervisor and/or Program Director on noteworthy program updates or obstacles. Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality. Must be a team player willing to accept and promote organizational goals and function with minimal supervision. Must be able to be depended upon to plan and organize work effectively and ensure its completion. Must meet all productivity requirements in expected time frame or deadline. Must be able to demonstrate initiative and strive to continually improve processes and relationships. Pharmacy Technician - Program Support Coordinator . Knowledge, Skills & Abilities : Associates Degree OR equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare field, preferred. Licensed with the state Board of Pharmacy, PTCB certification preferred Minimum of two years’ pharmacy experience required; retail pharmacy experience preferred. Superior level of customer service as well as understanding the department operations. Must be familiar with general pharmacy terminology, billing quantity, SIG codes, roman numerals, brand and generic names of medications, and IV dosage calculations/day supply. Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system.

Requirements

Minimum of two years’ pharmacy experience required; retail pharmacy experience preferred.
Superior level of customer service as well as understanding the department operations.
Must be familiar with general pharmacy terminology, billing quantity, SIG codes, roman numerals, brand and generic names of medications, and IV dosage calculations/day supply.
Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system.

Nice To Haves

Associates Degree OR equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare field, preferred.
Licensed with the state Board of Pharmacy, PTCB certification preferred

Responsibilities

Receives and coordinates all program referrals and performs the following activities (but not limited to): savings card activation; insurance verification; test claims, prescription billing and billing error resolution; prior authorization assistance; customer service.
Serves as primary contact for receiving phone calls from patients and physicians.
Responsible for identifying and forwarding phone calls that are clinical in nature (e.g., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists.
Documents and meticulously makes notations in each patient’s profile regarding every update and aspect of patients’ care or physicians’ needs.
Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members.
Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws.
Communicates with Department Supervisor and/or Program Director on noteworthy program updates or obstacles.
Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality.
Must be a team player willing to accept and promote organizational goals and function with minimal supervision.
Must be able to be depended upon to plan and organize work effectively and ensure its completion.
Must meet all productivity requirements in expected time frame or deadline.
Must be able to demonstrate initiative and strive to continually improve processes and relationships.