Pharmacy Tech, FSS

CVS Health • Ithaca, NY

79d • $16 - $27

About The Position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. This position provides an opportunity, in a leading retail pharmacy setting, to excel in a complex, high-impact, patient-focused role and positively impact the lives of others. Pharmacy Technician, FSS colleagues must ensure that they can serve the healthcare needs of our patients, as well as satisfy all regulatory compliance standard requirements. They must demonstrate ethical conduct and always maintain patient confidentiality. Successful Pharmacy Technician, FSS colleagues must be able to manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions while also providing caring service that exceeds customer expectations. Front Store Supervisor (FSS) duties that may be performed by the Pharmacy Technician, FSS are key to supporting the CVS Store team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. The Pharmacy Technician, FSS supports, as needed, leading the front store staff, ensuring that store operations run smoothly, and is responsible for completing all opening and closing procedures, as applicable.

Requirements

• 0-3 years prior relevant work experience.
• Must be at least 18 years of age.
• High school diploma or General Equivalent Degree (GED) required.
• State-level licensure and national certification Pharmacy Technician requirements vary by state.
• Regular and reliable attendance.

Nice To Haves

• 3-5 years prior relevant work experience.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Previous experience as a front store supervisor.
• Ability to work in the home store and across the market in other locations to meet business needs.

Responsibilities

• Living our purpose of 'Bringing our Heart to Every Moment of Your Health' by engaging with customers, in-person and over the phone, to help manage and improve patient health.
• Ensuring customer satisfaction and educating customers about our service and product offerings to help them make the healthiest choices and decisions for themselves.
• Demonstrating compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed.
• Collaborating with the pharmacy team in their store and other pharmacy teams in their market, as needed, medical staff, insurance companies, and customers to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance concerns.
• Effectively following pharmacy workflow procedures with an in-depth understanding of each workstation for safe and accurate prescription fulfillment.
• Following basic inventory management policies and procedures as permitted by law and as directed by the pharmacy leadership team.
• Contributing to a high-performing team; embracing a growth mindset and being receptive to feedback and continuous improvement efforts.
• Understanding and following applicable Federal and State laws, regulations, professional standards, and ethical principles.

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs.
• Confidential counseling and financial coaching.
• Paid time off.
• Flexible work schedules.
• Family leave.
• Dependent care resources.
• Colleague assistance programs.
• Tuition assistance.
• Retiree medical access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees