Pharmacy Tech, FSS

CVS Health • Greenbrae, CA

243d • $17 - $27

About The Position

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our colleagues in the Pharmacy Technician, Front Store Supervisor (Technician, FSS) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise. As a Technician, FSS, you will support the pharmacy team in delivering operational and service excellence within your store. Technician, FSS colleagues are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients' prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.

Requirements

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy
• Must be at least 18 years of age as allowed by state employment laws
• Must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
• State-level licensure and national certification Pharmacy Technician requirements vary by state

Nice To Haves

• 3-5 years previous experience in a pharmacy, retail, medical, or customer service setting
• Previous experience as a front store supervisor
• Ability to work in the home store and across the market in other locations to meet business needs

Responsibilities

• Living our purpose of by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each pharmacy workstation for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care
• Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team
• Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
• Remaining flexible for both scheduling and business needs
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
• Delivering additional patient health care services where allowable by law and supported by required training and certification
• Working and communicating effectively with Store Manager and front store crew
• Assisting customers and escalating concerns to Store Manager, Pharmacy Manager, or Pharmacist-on-Duty where necessary
• Resolving all customer issues, in accordance with CVS policy
• Assisting customers at check out and recommending loyalty programs, when appropriate
• Supervising front store crew by assigning, directing, and following up on daily activities
• Pricing merchandise accurately and timely
• Executing displays, signage, and inventory of all merchandise
• Using the register, door keys, alarm codes, and safe combinations appropriately
• Responsible for cash functions of a shift supervisor
• Performing manager overrides as needed in accordance with CVS policies and procedures
• Completing Asset Protection tasks
• Identifying and reacting to shoplifters, following CVS policies/procedures

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees