Pharmacy Support Specialist

Bon Secours Mercy Health • Any city in Ohio, OH

365d

About The Position

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. This position supports the Ambulatory Clinical pharmacy team by performing outreach to patients to help close care gaps and ensure evidence-based, quality patient care. The position primarily involves telephonic outreach to patients with reminders, scheduling appointments for the pharmacists, and relaying information from the pharmacy team to the patients.

Requirements

• Medical Assistant, LPN, Pharmacy Technician or other community health worker certification (required)
• 2 years of health care experience
• Experience with health-care systems, data analysis, and medication name and indications essential
• Understanding of common medical terms as well as names and uses of common medications is required
• Strong customer service skills and experience in telephonic patient care
• Eligible to access Electronic Medical Record
• Ability to problem solve and act independently
• Strong interpersonal skills and ability to work collaboratively with patients, non-clinical staff, clinical staff and project team
• Highly organized and detail oriented with strong tact and diplomacy skills
• Effective oral and written communication skills, communicates information correctly.

Nice To Haves

• Certification in Excel or other data tools (preferred)
• Associate Degree (preferred)

Responsibilities

• Perform outbound telephonic outreach to patients.
• Independently triage outreach based on multiple moving projects and requests from multiple clinical pharmacists for support.
• Answer inbound patient line and triage patient concerns to pharmacy team as appropriate.
• Convey messages clearly to patients while effectively interpreting and answering patient questions and concerns.
• Escalate patients to staff appropriately based on algorithms and key words.
• Provide excellent customer service under all conditions.
• Effectively utilize data to triage patient outreach based on protocol and workflow.
• Sort, filter and analyze patient data on Microsoft Excel spreadsheets with minimal supervision.
• Document triage data on spreadsheets and provide reports on Excel data to supervisor upon request.
• Complete chart review and documentation in Epic, following protocols to include or exclude patients for outreach/appointment scheduling.
• Operate and run daily working reports in Epic and provide clerical support for clinical pharmacists.
• Interact with patients and healthcare professionals and effectively communicate, answer questions, and triage patient and patient-care issues to pharmacist as appropriate.

Benefits

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree