Pharmacy Support Specialist I

CorVel • Dublin, OH

118d • $13 - $22 • Remote

About The Position

The Pharmacy Specialist will respond to departmental inquiries regarding pharmacy benefits for pharmacy lines of business. Work closely with pharmacies, claims adjusters, providers, claimants and other CorVel offices to quickly and professionally answer questions. The Pharmacy Solutions team hours are 8 a.m. to 11 p.m., Monday through Friday. This role is remote but will require in-office training and regular on-site meetings at our Dublin, OH office.

Requirements

• High school diploma or equivalent.
• Experience with Microsoft Office programs with proficient computer skills.
• Some customer service and/or call center experience.

Nice To Haves

• Pharmacy Benefits Management experience, preferred.
• Pharmacy Technician Certification, preferred.

Responsibilities

• Answer pharmacy calls and e-mails in a prompt, friendly and professional manner.
• Assure escalated issues are referred to the management team.
• Consult with claims adjusters regarding medications and pharmacy eligibility.
• Utilize proprietary programs to track inquiries and enter prescription information.
• Participate in training of new representatives and personal, ongoing professional development, as required.
• Work rejection report lines and additional duties as assigned by management.
• Display familiarity with external pharmacy adjudication system and internal billing/claims management applications.

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED