Pharmacy Support Center Representativev

Wegmans Food Markets • Rochester, NY

15h • $19 - $20 • Remote

About The Position

Note : This position is based in Rochester, NY and requires up to 6 weeks of training at our corporate office during the availability hours listed below. Upon completion of training, this position is fully work from home. Availability : This is a part-time position that includes evening and weekend shifts. Shift times will vary between the hours of 8:30am-9pm Monday through Friday, 8:30am-6pm Saturday, and 830am-5pm Sunday. What will I do? Able to answer a high volume of incoming calls; assist customers by answering any questions Communicate with internal customers (store pharmacies) regarding customer information/orders Meet individual goals and team averages for number of calls per hour and talk time per call Able to multi-task and complete work efficiently and effectively Comply with all policies, state and federal laws including HIPAA - Must have a secure and private workspace to answer calls per HIPAA guidelines

Requirements

• Ability to work in a fast-paced environment
• Systems aptitude, data entry and multitasking skills
• Must be 18 years or older

Nice To Haves

• 1 or more years of pharmacy technician experience
• Call center experience
• Medical or insurance experience
• Proficiency with EnterpriseRx

Responsibilities

• Able to answer a high volume of incoming calls; assist customers by answering any questions
• Communicate with internal customers (store pharmacies) regarding customer information/orders
• Meet individual goals and team averages for number of calls per hour and talk time per call
• Able to multi-task and complete work efficiently and effectively
• Comply with all policies, state and federal laws including HIPAA - Must have a secure and private workspace to answer calls per HIPAA guidelines

Benefits

• Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed