Pharmacy Support Associate, Medicare Clinical Programs

BlueCross and BlueShield of Massachusetts•Hingham, MA

35d•$26 - $32•Remote

About The Position

The Pharmacy Support Associate is a critical member of the Pharmacy Operations team. You will work collaboratively with Pharmacists to provide high-touch, concierge-level pharmacy services to Medicare members. This role focuses on outreach to members who have been identified for pharmacy interventions, ensuring they get personalized and effective support. The associate will triage member issues and concerns, facilitating efficient resolution by the pharmacists.

Requirements

Strong telephone communication skills
Ability to multi-task and handle inventory
Independent critical thinking
Exhibits strong interpersonal skills and cultural awareness when interacting with members
Builds and maintains effective, collaborative work relationships, fostering professional and meaningful connections with members
Exhibits strong interpersonal skills and cultural awareness when interacting with members
Minimum 2-3 years of customer/member service experience
High school degree or equivalent required unless otherwise noted above

Nice To Haves

Medicare Part D and/or Pharmacy experience preferred
BS/BA or AS/AA degree in healthcare field, or related area is preferred or equivalent work experience

Responsibilities

Effectively engage and motivate members to adhere to their medications by clearly explaining the goals, benefits, and interventions
Research and compile member's pharmacy information from multiple sources for the Pharmacist to review
Act as a liaison between patient, provider, and pharmacy to promote medication adherence and improve member outcomes
Coordinates phone appointments for members to speak with an internal Pharmacist
Perform outreach to providers to research and facilitate prescriptions for member
Provide assistance by contacting retail pharmacies to support members with their medications