Pharmacy Support Account Manager

Liberty Software•Grapevine, TX

1d•$24 - $26•Onsite

About The Position

Are you ready to build lasting relationships, solve complex challenges, and guide pharmacy teams toward success? At Liberty Software, we proudly partner with pharmacies nationwide, helping them support their patients with powerful, user-friendly software. We’re excited to grow our Account Management team with individuals who can deliver expert support and personalized service—acting as the dedicated point of contact for assigned pharmacy clients. Pay Rate: $24/hr - $26/hr Please Note: This is a non-sales, in-person, role based in our Grapevine, TX office.

Requirements

Minimum 2 years of relevant experience required (customer service, retail pharmacy, technical support, or similar)
Professional, friendly, and patient demeanor essential
Excellent verbal and written communication skills, able to engage all client levels—from pharmacy owners to clerks
Strong multitasking, organizational, and time management skills
Detail-oriented with strong typing and documentation abilities
Excellent listening and critical thinking skills
Solid basic computer skills and proven ability to quickly master new software applications

Nice To Haves

Pharmacy Technician certification and retail pharmacy knowledge a plus
Bachelor’s degree in business, communications, computer science, or related field preferred
Experience with Liberty Software products is a plus

Responsibilities

Build and maintain strong, long-lasting relationships with assigned pharmacy accounts, including owners, pharmacists, technicians, and clerks
Serve as the dedicated point of contact for inbound calls, emails, chats, and escalated tickets from assigned accounts
Diagnose and resolve software-related issues efficiently, escalating complex cases when needed
Accurately document all interactions and actions in tracking software
Provide guidance to configure software and computer settings to meet each client’s unique needs
Ensure timely and successful delivery of solutions by collaborating with internal teams
Communicate clearly with clients about ticket status, purchases, and requests
Assist with high-severity requests or issue escalations as needed
Become an expert on Liberty’s software suite to guide clients in best practices
Provide onsite and web-based training of Liberty’s pharmacy software as needed
Participate in occasional on-call rotation or overtime work when assigned

Benefits

100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom