Pharmacy Supervisor Front End

CVS Health • Ballston Spa, NY

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary In this role you will be responsible for: - Monitoring front end workflow and production measures throughout the day for timely and accurate dispensing of patient orders. - Working with the manager to resolve issues and problems according to set guidelines. - Actively participate in the company’s Quality Improvement Program by monitoring each employee for accuracy, productivity, and customer service through collecting key performance indicator data, evaluating results and making recommendations for improvement to the quality team and the individual through coaching sessions. - Monitor reports for daily production volume to ensure efficiency and accuracy is reflected in assignment groups and overall team statistics and provide to management and quality team as requested. - Provide individual and department training, coaching, counseling, and motivation. - Hold regular meetings to encourage suggestions for process improvements and to provide necessary information and training updates. - Work with management to motivate staff by providing an enjoyable working environment that encourages teamwork and internal and external customer service. Consistently offer positive feedback to staff on an individual and department level. Provide coaching to individuals to improve performance, encourage growth, and offer opportunity for success on the job. Counsel and administer corrective action as needed in accordance to department and Human Resource policies and procedures when necessary. - Complete bi-annual written performance reviews and discuss with individuals along with ongoing performance updates throughout the year. - Coordinate workflow and procedure changes and issues/problem resolutions as it relates to the department and the company.

Requirements

• Prior LTC Pharmacy experience
• Prior leadership experience
• Verifiable High School Diploma or GED

Nice To Haves

• Possess strong leadership and management skills
• Ability to solve problems
• Excellent communication skills and work well with other employees
• Excellent customer service skills
• Customer service orientation

Responsibilities

• Monitoring front end workflow and production measures throughout the day for timely and accurate dispensing of patient orders.
• Working with the manager to resolve issues and problems according to set guidelines.
• Actively participate in the company’s Quality Improvement Program by monitoring each employee for accuracy, productivity, and customer service through collecting key performance indicator data, evaluating results and making recommendations for improvement to the quality team and the individual through coaching sessions.
• Monitor reports for daily production volume to ensure efficiency and accuracy is reflected in assignment groups and overall team statistics and provide to management and quality team as requested.
• Provide individual and department training, coaching, counseling, and motivation.
• Hold regular meetings to encourage suggestions for process improvements and to provide necessary information and training updates.
• Work with management to motivate staff by providing an enjoyable working environment that encourages teamwork and internal and external customer service.
• Consistently offer positive feedback to staff on an individual and department level.
• Provide coaching to individuals to improve performance, encourage growth, and offer opportunity for success on the job.
• Counsel and administer corrective action as needed in accordance to department and Human Resource policies and procedures when necessary.
• Complete bi-annual written performance reviews and discuss with individuals along with ongoing performance updates throughout the year.
• Coordinate workflow and procedure changes and issues/problem resolutions as it relates to the department and the company.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees