Pharmacy Services Lead

Elevance Health

45d • Hybrid

About The Position

Pharmacy Services Lead Location: San Juan, Puerto Rico. This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. When reporting to the office the location is in 1001 San Roberto Street, Suite 101, San Juan, Puerto Rico 00926. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Be Part of an Extraordinary Team Carelon is a proud member of the Elevance Health family of companies providing unparalleled level of service in pharmacy benefits. By leveraging the power of new technologies, our strong, clinical-first lens and deep pharmacy expertise, we are actively defining our innovative role in the industry. Schedule: This position will work an 8 hour shift within operational hours from 8:00 am- 6:00 pm Monday thru Friday. The Pharmacy Services Lead is responsible for technical direction, guidance, and resources to Pharmacy Technicians, Pharmacy Customer/Client Advocates and/or Pharmacy Services Associates. How you will make an impact: Primary duties may include, but are not limited to: Interprets and resolves highly complex issues, serves as a resource for Pharmacy associates/advocates for workflow and technical related processes. Provides training and assists associates by answering day-to-day technical questions. Monitors inventory to ensure workflow remains uninterrupted. Handles complex case research and resolution. Reviews, interprets, and maintains records of service level, quality, accuracy, and productivity. Reviews department policy and procedure manuals for accuracy and updates as needed. Collaborates with training department to ensure procedures and policies are accurate, complete, and up to date.

Requirements

• Requires H.S. diploma or equivalent and minimum of 5 years of Pharmacy experience; or any combination of education and experience, which would provide an equivalent background.
• Current State Pharmacy Tech. Certification or National Certification based on applicable state(s) required.

Nice To Haves

• BA/BS in a related field preferred.
• Bilingual ( English and Spanish) preferred.
• Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Responsibilities

• Interprets and resolves highly complex issues, serves as a resource for Pharmacy associates/advocates for workflow and technical related processes.
• Provides training and assists associates by answering day-to-day technical questions.
• Monitors inventory to ensure workflow remains uninterrupted.
• Handles complex case research and resolution.
• Reviews, interprets, and maintains records of service level, quality, accuracy, and productivity.
• Reviews department policy and procedure manuals for accuracy and updates as needed.
• Collaborates with training department to ensure procedures and policies are accurate, complete, and up to date.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees