Pharmacy Services Coordinator(MA Diploma Required)

Neighborhood Healthcare•Escondido, CA

3d•$25 - $35•Hybrid

About The Position

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you. The Pharmacy Services Coordinator works to support the mission and vision of Neighborhood Healthcare by providing excellent patient-centered care and services within a dynamic refill team environment. This role will assist the pharmacist by assessing patient needs to determine appropriate services and care. Additionally, this role will receive calls from patients and pharmacies regarding pharmacy-related matters. Schedule: M-F/6:30am-3:00pm or M-F/7:30am-4:00pm with a 30 minute lunch. This is a hybrid position: 16 hours/week onsite & 24 hours/week remote.

Requirements

High school diploma/GED required
Valid Medical Assistant Certificate required
1 year of experience as Medical Assistant required
Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards
Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
Excellent planning and organizational ability
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Ability to multi-task, adapt to changes and work in a dynamic department
Ability to work well with others and demonstrate teamwork and team-building skills
Maintain current knowledge of policies and procedures as they relate to safe work practices
Follow the NHC Pharmacy Technician Refill Protocol for refill authorizations

Nice To Haves

Experience within pharmacy refill center or prior authorizations preferred
Bilingual (English/Spanish) preferred

Responsibilities

Refill medications on behalf of a provider according to the Neighborhood’s Pharmacy Technician Refill Protocol
Orders labs needed to monitor medications on Neighborhood’s pharmacy technician refill protocol, as needed
Orders outstanding routine labs required for health maintenance
Maintains accurate and complete records in the electronic health records of all patient encounters
Communicates via the EMR with other NHC staff related to patient care in accordance with the Neighborhood’s Pharmacy Technician Refill Protocol
Attends and participates in required meetings and trainings
Performs all job functions with the Neighborhood’s mission, vision, values, and strategic plan in mind
Maintains a high level of professionalism with all patients, including upset or difficult patients
Learns and navigates Neighborhood’s electronic medical record (EMR) to investigate refill requests initiated by patients and pharmacies
Reviews current medication lists to identify duplicate or missing medications on patient medication lists
Contacts patients and pharmacies to clarify medication discrepancies prior to refilling a medication
Works with Clinical Pharmacist to secure authorization prior to adjusting medications
Creates positive patent experience by answering questions and offers information related to patient-focused services
Creates telephone encounters (TE), including appropriate fields and assigns to the correct care team inbox
Educates patients on methods to contact providers for medication requests and department process for address pharmacy requests, including response and completion timelines
Works in collaboration with refill center and prior authorization center staff to address patient and pharmacy requests
Determines when complex patient inquiries or complaints should be transferred to a supervisor
Contributes to the success of the organization by participating in quality improvement activities
Cooperates in accomplishing department goals and objectives
Responds promptly and with caring actions to patients and employees
Maintains professional working relationship with all levels of staff, patients, and the public
Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
Maintains current knowledge of policies and procedures as they relate to safe work practices
Follows all safety procedures and report unsafe conditions
Uses appropriate body mechanics to ensure an injury free environment
Familiarity with location of nearest fire extinguisher and emergency exits
Follows all infection control procedures including blood-borne pathogen protocols
Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
Complies with all regulations regarding corporate integrity and security obligations
Reports all behavior and/or activity that are unethical, fraudulent, or unlawful