Pharmacy Services Coordinator - VIVO Health

Northwell Health

1d

About The Position

Collaborates with members of inter-professional team, payers, patients, and families to promote timely access to medications. Provides pharmacy benefits investigation, coordination of financial assistance and facilitation of prior authorizations, as required.

Requirements

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.

Responsibilities

• Collaborates with inter-professional team to enhance communication, coordinate care, and improve patient satisfaction.
• Serves as front line subject matter expert on outpatient pharmacy services, prescription insurance benefits, and financial assistance.
• Coordinates with stakeholders to ensure timely access to medications.
• Partners with patients to determine most appropriate sources for their medication needs and refers patients to appropriate programs and resources.
• Reviews prescriptions with outpatient pharmacies to confirm which medications need to be dispensed and provides necessary timeline for dispensing.
• Resolves insurance related issues and coordinates prior authorization requirements.
• Identifies financial assistance (e.g., manufacturers’ assistance, copay assistance, vouchers) programs to reduce out of pocket expenses for patients.
• Exhibits exceptional customer service during interactions with patients, caregivers, and other health care professionals.
• Provides routine feedback with respect to program impact and areas for improvement to site and organizational leadership.
• Performs related duties as required.

What This Job Offers

• Education Level: High school or GED