Pharmacy Sales Manager

Harrow, Inc.

5h•Remote

About The Position

The Pharmacy Sales Manager is responsible for building, coaching, and leading a high-performing Pharmacy Sales Representative (PSR) team that delivers exceptional results through coaching and presenting data-driven solutions. The managerial responsibilities are in addition to maintaining relationships and managing accounts for their assigned customers within their geographic territory, including making proactive outbound calls, emails, and virtual meetings to established customers and potential prospects. This is an inside sales management, remote position that will cover an assigned geography to attract, grow, and maintain a customer base in addition to leading the team. This includes following up on customer leads who have shown an interest in the ImprimisRx® portfolio. The Pharmacy Sales Manager will promote targeted programs to develop new business and expand and retain existing business, resulting in increased profitable revenue. The person in this role will have a proven track record of coaching, developing, and leading sales teams to achieve success at multiple levels of contact in the Physician Office, Ambulatory Surgery Center, and Hospital environments.

Requirements

5+ years of Pharmacy or Inside Sales Management experience, ophthalmic market preferred, with proven performance
Bachelor’s Degree
Experience with execution of targeted business plans around priorities and goals for the team and self
Team leader with a positive, can-do attitude
Possess strong organization and project management skills
Demonstrate strong and thoughtful communication skills, both verbal and written, and leadership ability to work effectively in a team environment
Ability to work under pressure, meet deadlines, and exercise sound business judgment with critical thinking skills and high ethical standards
Collaborative efforts within the organization to achieve goals, customer satisfaction, and revenue generation
Ability to manage multiple projects simultaneously, adjusting priorities as needed
Proficient in the use of CRMs and Microsoft Office software products
Ability to travel up to 5% of the time, including overnight stays

Responsibilities

Identify, recruit, coach, and retain top talent for the Pharmacy Sales Representative (PSR)
Align and implement the inside sales strategy with the National Sales Director of Compounding
Lead the PSR team to grow sales through crucial account development, coaching, management, and mentoring
Work closely with the VP of Sales to schedule and lead team meetings
Communicate early and often with the National Sales Manager of ImprimisRx
Proactively manage the team’s customer-facing activity levels as a leading indicator of sales performance. Take corrective action as needed to ensure sufficient individual activity aligns with business goals and revenue requirements.
Perform PSR performance reviews monthly, vs. goals and other customer activity, should be routine
Work closely with the field sales team, new and existing customers
Initiate proactive outbound calls to new and established customers to grow sales revenue
Work in the assigned geographic territory, as necessary
Develop and establish relationships with key physicians within the ophthalmic market
Utilize multiple forms of communication with new prospects and existing customers, including email, phone, virtual meetings, and in-person visits on occasion
Conduct research and planning to set goals for the prospects and to anticipate customer needs
Identify new prospects and educate them on the ophthalmic portfolios
Work to progress and convert open opportunities within their assigned customer territory base
Generate and analyze reports to identify established customer trends
Access order and inventory information to assist customers with availability
Set up and conduct virtual meetings with prospects and the existing customer base to convert new business
Utilize resources to enhance productivity and provide optimal customer satisfaction.
Participate in providing detailed and accurate sales forecasting
Actively participate as a key member of the Commercial team to drive success
Enter and maintain the integrity of data in the company’s CRM
Proficient in Excel, computer navigation, data management, and system reporting
Create and update Product Supply Agreements as needed to attract and maintain customer relationships
Manage all PSR business expenses responsibly and Paid-Time-Off