Pharmacy Prior Authorization Agent

American Addiction Centers • Elm Grove, WI

1d • $23 - $36 • Remote

About The Position

Complete insurance verification and eligibility checks. Collect and accurately document initial pre-certification/authorization information if available. Initiates the process of obtaining a required referral/authorization if not obtained. Work assigned Epic work queue, following the department’s workflow process on appropriately transferring, deferring, or removing orders from the work queue. Proactively communicate issues involving customer service and process improvement opportunities to management. Maintains excellent public relations with patients, patients’ families and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans. Update the patient, physician's office, and any necessary parties, through multiple methods as appropriate (including telephone, in-basket messaging, and electronic medical record), regarding responses and outcomes of the prior authorizations. Act as a liaison between physician's office, patient, and pharmacy benefit manager to initiate and resolve appeals, as needed. May identify and assist patients with access to internal and external financial assistance programs. May communicate to the patient and/or physician's office when authorization is not obtained, or services are not covered, and explains the potential financial responsibility. Coordinates with patient, clinical team, and assistance programs to secure reimbursement or alternative covered options. Manages incoming and outgoing calls, which may include other Advocate team members, departments, patients, insurance plans and/or copay foundation/assistance programs.

Requirements

• High School Graduate
• Typically requires 1 year of experience in health care, insurance industry, pharmacy, or medical background
• Demonstrate ability to identify and understand issues and problems.
• Examines data and draws logical conclusions based on information available
• Ability to problem solve in a high profile and high stress area
• Mathematical aptitude, effective communication, and critical thinking skills
• Ability to prioritize and organize workload
• Excellent Verbal and written communication skills
• Demonstrated technical proficiency including experience with insurance authorization/eligibility tools, EPIC, Microsoft Office, Internet browser and telephony systems

Nice To Haves

• Knowledge of medical terminology

Responsibilities

• Complete insurance verification and eligibility checks.
• Collect and accurately document initial pre-certification/authorization information if available.
• Initiates the process of obtaining a required referral/authorization if not obtained.
• Work assigned Epic work queue, following the department’s workflow process on appropriately transferring, deferring, or removing orders from the work queue.
• Proactively communicate issues involving customer service and process improvement opportunities to management.
• Maintains excellent public relations with patients, patients’ families and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
• Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
• Update the patient, physician's office, and any necessary parties, through multiple methods as appropriate (including telephone, in-basket messaging, and electronic medical record), regarding responses and outcomes of the prior authorizations.
• Act as a liaison between physician's office, patient, and pharmacy benefit manager to initiate and resolve appeals, as needed.
• May identify and assist patients with access to internal and external financial assistance programs.
• May communicate to the patient and/or physician's office when authorization is not obtained, or services are not covered, and explains the potential financial responsibility.
• Coordinates with patient, clinical team, and assistance programs to secure reimbursement or alternative covered options.
• Manages incoming and outgoing calls, which may include other Advocate team members, departments, patients, insurance plans and/or copay foundation/assistance programs.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED