Kroger-posted 3 months ago
Full-time • Entry Level
Stone Mountain, GA
Food and Beverage Retailers

The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return. The individual will assist the department manager in reaching sales and profit goals while monitoring established quality assurance standards. Embracing the Customer 1st strategy is essential, as is encouraging associates to deliver excellent customer service. The position also requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

  • Create an outstanding customer experience through exceptional service.
  • Establish and maintain a safe and clean environment that encourages customer return.
  • Assist the department manager in reaching sales and profit goals for the department.
  • Monitor established quality assurance standards.
  • Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
  • Promote trust and respect among associates.
  • Create an environment that enables customers to feel welcome, important, and appreciated.
  • Answer questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of pharmaceutical products and competently discuss these with customers and prescribers.
  • Provide drug counseling to customers.
  • Assist with over-the-counter medication recommendations.
  • Accurately input patient and prescription information into the pharmacy computer system.
  • Dispense the correct medication.
  • Contact prescribers' offices for authorization.
  • Bag filled prescriptions and deliver them to customers accurately.
  • Process third-party insurance information for customers.
  • Contact insurance companies on behalf of customers if necessary.
  • Facilitate charge purchases for customers.
  • Accept and interpret oral and written prescriptions accurately for fill/refill.
  • Clean the department.
  • Provide immunizations under the supervision of the pharmacist.
  • Compare and check incoming orders.
  • Stock incoming orders properly.
  • Return unused medication stock bottles to stock.
  • Notify management of customer or employee accidents.
  • Notify the pharmacist on duty of any prescription incidents.
  • Report all safety risks, issues, and illegal activities, including robbery, theft, or fraud.
  • Actively enrolled in a US school of pharmacy.
  • Hold a current state-issued Pharmacy Intern license.
  • Ability to work cooperatively in a high-paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, non-confrontational, and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.
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