The position involves creating an outstanding customer experience and inspiring associates to deliver excellent customer service. The role requires establishing and maintaining a safe, clean environment that encourages customer return. The individual will be responsible for achieving sales and profit goals established for the department, controlling all established quality assurance standards and expenses, and properly scheduling and staffing technicians to meet business needs. Monitoring all functions, duties, and activities for the department is essential, along with demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.