Pharmacy Order Entry Lead

Select LTC Pharmacy • Los Angeles, CA

17d • Onsite

About The Position

Select LTC Pharmacy is a leading provider of pharmacy services for long-term care patients, providing comfort when it matters most. We are committed to enhancing patient care through innovation, collaboration, and treating every patient as if they were a member of our own family. Excellent customer service is the cornerstone of our business. SUMMARY The Order Entry Lead is a senior, experienced member of the Processing Team who provides day-to-day direction and operational judgment to ensure accurate, timely, and compliant order entry. While not a supervisory role, this individual leads by example, exercises sound decision-making, and proactively identifies risks, inefficiencies, and opportunities for improvement across the order entry function. The position partners closely with Customer Service and the back-end teams to maintain continuity of care and support service excellence. This role also plays a key part in refining team procedures and processes to ensure order accuracy, completeness, and consistency in delivery to patients. SCHEDULE Onsite position working evenings and weekends; holiday coverage as needed. Primary shift begins at 12:30 PM, with occasional shifts starting at 2:30 PM. ESSENTIAL RESPONSIBILITIES Support the Processing Team in their day-to-day operations by providing guidance, helping to set team goals, and monitoring performance metrics to ensure workflow efficiency and accuracy. Analyze client feedback to identify common issues and areas for improvement. Contribute to the development and implementation of Order Entry initiatives aimed at optimizing workflow, accuracy, and service quality. Provide insights and recommendations to management on process improvements, operational efficiencies, and system enhancements based on frontline experience. Communicate effectively and professionally with contracted hospices and patients to ensure service excellence. Support resolution of customer service escalations by investigating issues, coordinating with relevant teams, and ensuring follow-through. Partner with Filling and Dispatch teams to streamline interdepartmental operations and improve order fulfillment timelines. Ensure proper documentation and continuous updates of all front-end pharmacy procedures to maintain compliance and support team trainings. Perform other duties as assigned by supervisor.

Requirements

• Active Pharmacy Technician license in good standing
• 5 years of pharmacy processing experience including at least 2 years of LTC
• Experience with QS1 system preferred (2 years); familiarity with DocuTrack is helpful
• Strong interpersonal, problem-solving, and customer service skills
• Proven ability to communicate professionally and effectively with providers, patients, and team members
• Excellent organizational planning and time management skills
• Ability to maintain a high level of confidentiality
• High attention to detail and accuracy in data entry
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in Google Workspace and/or Microsoft Office 365
• Fluency in spoken and written English
• Ability to learn new systems or processes quickly
• Ability to perform essential office tasks, including prolonged periods of sitting, frequent use of a computer and other standard office equipment; and occasional lifting or carrying of up to 25 pounds.

Responsibilities

• Support the Processing Team in their day-to-day operations by providing guidance, helping to set team goals, and monitoring performance metrics to ensure workflow efficiency and accuracy.
• Analyze client feedback to identify common issues and areas for improvement.
• Contribute to the development and implementation of Order Entry initiatives aimed at optimizing workflow, accuracy, and service quality.
• Provide insights and recommendations to management on process improvements, operational efficiencies, and system enhancements based on frontline experience.
• Communicate effectively and professionally with contracted hospices and patients to ensure service excellence.
• Support resolution of customer service escalations by investigating issues, coordinating with relevant teams, and ensuring follow-through.
• Partner with Filling and Dispatch teams to streamline interdepartmental operations and improve order fulfillment timelines.
• Ensure proper documentation and continuous updates of all front-end pharmacy procedures to maintain compliance and support team trainings.
• Perform other duties as assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed