Pharmacy Operations Supervisor, Fulfillment - Accredo

Cigna Healthcare • Warrendale, PA

9d • Onsite

About The Position

The Supervisor is responsible to lead day-to-day operations of pharmacy team members, monitors and improves productivity and performance standards, plans and directs work flow and project assignments. Responsible for attaining or exceeding production goals for their respective area daily. Conducts hiring, training, and evaluation of front line team members. Responsible for team’s adherence to employment policies and corporate values. Works with the Pharmacy senior leadership team to establish team and site standards and expectations, operational processes and procedures, and the business work plan for the team. Recognizes and recommends operational improvements. This is a 100% onsite position in Warrendale, PA. Shift: Rotating 5X8 (9am-6pm, 11:30am-8:30pm) Essential Functions Supervises the team of the senior pharmacy technician associates in one or more sites. Works to develop employee’s supervisory skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues. Oversees hiring and training of new associates. Develops and tracks compliance to quality, productivity, and service standards. Works with Operations Director to develop strategic business work plan goals. Tracks and periodically reports progress to senior management. Assist with Budget Planning. Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with operations management to analyze operations and overall efficiencies of the senior pharmacy technician teams. Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations in cross-functional meetings and projects. Special projects as assigned.

Requirements

• High School Diploma or equivalent
• Registered or willing to register as a pharmacy technician
• Relevant operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)
• Demonstrated leadership capabilities; 2-3 years supervisory experience preferred
• PC knowledge including Microsoft applications
• Knowledge of pharmacy regulations a plus
• Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members with the patience to explain details and processes repeatedly.
• Excellent oral and written communication skills
• Ability to adapt in a dynamic work environment, make independent decisions
• Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Willingness to work a flexible schedule for peak times
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Knowledge of pharmacy regulations a plus
• Demonstrated leadership capabilities; 2-3 years supervisory experience preferred

Responsibilities

• Supervises the team of the senior pharmacy technician associates in one or more sites.
• Works to develop employee’s supervisory skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues.
• Oversees hiring and training of new associates.
• Develops and tracks compliance to quality, productivity, and service standards.
• Works with Operations Director to develop strategic business work plan goals.
• Tracks and periodically reports progress to senior management.
• Assist with Budget Planning.
• Implement programs and process improvements to enhance the level of internal and external customer service provided.
• Work with operations management to analyze operations and overall efficiencies of the senior pharmacy technician teams.
• Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
• Represents pharmacy operations in cross-functional meetings and projects.
• Special projects as assigned.

Benefits

• Comprehensive Health Coverage from Day One (including medical, dental, vision).
• Competitive Holiday, Paid Time Off (PTO), and Overtime Compensation.
• Robust 401K Plan with Company Match.
• Vibrant and Inclusive Culture: Embrace our engaging and welcoming workplace environment, where authenticity is celebrated.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees