Pharmacy Operations Manager

Walgreens Boots Alliance • LaPlace, LA

226d • $22 - $31

About The Position

The position is accountable for performing day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient pharmacy workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, the position supervises pharmacy technicians and pharmacy cashiers, adhering to authorized company policies, laws, regulations, and business ethics. The role includes selecting, scheduling, and developing pharmacy technician personnel, leading training, coaching, and performance management of pharmacy technicians, and making decisions regarding performance management including discipline and termination.

Requirements

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible schedule, including evening and weekend hours.

Nice To Haves

• Previous people management/leadership experience.
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer complaints and respond to customers' requests in a timely manner.
• Assist pharmacist in the delivery of patient care including patient registration, prescription data entry, and preparation of medications.
• Complete patient and physician calls under the supervision of a pharmacist.
• Manage core pharmacy workflow and drive excellence in pharmacy operations.
• Prepare and file reports and records required by the company and various government agencies.
• Ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks.
• Communicate prescription errors to the accountable pharmacist.
• Manage Community Outreach Portal and coordinate off-site immunization clinics and community events.
• Lead performance management of technicians including making decisions regarding discipline and termination.
• Monitor and hold pharmacy technicians accountable for timely training completion.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• paid_holidays
• tuition_reimbursement
• employee_discount_programs
• flexible_scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED