Pharmacy Operations Manager

Walgreens Boots Alliance • Charlotte, NC

405d

About The Position

The position involves overseeing day-to-day non-clinical pharmacy operations and ensuring efficient workflow while providing a positive patient experience. As a certified pharmacy technician, the individual will manage pharmacy systems, supervise staff, and engage with customers to enhance their experience. The role includes responsibilities in training, performance management, and operational excellence within the pharmacy setting.

Requirements

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evening and weekend hours.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities.
• Ensure efficient pharmacy workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and cashiers under the guidance of a pharmacist.
• Select, schedule, and develop pharmacy technician personnel.
• Lead training, coaching, and performance management of pharmacy technicians.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer complaints and respond to requests in a timely manner.
• Assist pharmacist in patient care delivery, including patient registration and prescription data entry.
• Prepare medications for patients, including counting and verifying as allowed by law.
• Assist with healthcare service offerings under pharmacist supervision.
• Prepare and file reports and records required by the company and government agencies.
• Manage core pharmacy workflow and drive excellence in operations.
• Coordinate and organize pharmacy daily schedule of activities.
• Ensure the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
• Exercise independent judgment to ensure compliance with business administrative activities and inventory management tasks.
• Communicate prescription errors to the accountable pharmacist and adhere to company policies regarding pharmacy errors.
• Ensure accurate processing of insurance claims and follow up with insurance companies and medical providers.
• Assist in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage Community Outreach Portal and coordinate off-site immunization clinics and community events.
• Lead performance management of pharmacy technicians, including discipline and termination decisions.
• Monitor and hold pharmacy technicians accountable for timely training completion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED