Pharmacy Operations Manager, Surest - Central Time Zone

UnitedHealth Group•Eden Prairie, MN

3d•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Pharmacy Operations Manager supports cross-functional design, development, and execution of Surest’s Pharmacy benefit solutions for Surest customers, establishing strategies, negotiating relationships with key partners, defining integration standards and solutions, and serving as the subject matter expert for both internal and external audiences on the carve-out Pharmacy benefit solution. This role also serves as the primary point of contact for all pharmacy related member issues and is responsible for supporting all customer onboarding and implementation activities. The ideal candidate will also be able to identify and implement new process improvements related to Surest’s pharmacy product. You’ll enjoy the flexibility to work remotely from anywhere within the Central time zone as you take on some tough challenges. For all hires in the Minneapolis area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

5+ years of project management experience in a clinical or payer setting in the PBM space
5+ years of experience leading and executing on new process driven operational solutions
5+ years of experience with integrated delivery networks
3+ years of experience with supporting pharmacy implementations from start to finish
Technical proficiency with HIPPA standard data transactions
Proficient in MS Office Suite (PowerPoint, Word, Excel, MS Project)
Reside within the Central time zone

Nice To Haves

Takes initiative, effects change, and influences both internal and external team members to drive progress
Ability to convey status in both written and verbal communication and tailor communication according to audience
Deliver executive presentations to internal and external stakeholders communicating status, issues, risks, and mitigation recommendations
Possesses the ability to take on more complex tasks and responsibilities
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Develops project plans, timelines, and requirements for client implementations, partners with technology and account partners within the overall client project.
Leads implementation process for both new and renewing clients with all carve-out PBM relationships. Ensures a smooth client transition through testing and auditing, supporting the development of communications and meeting technical and vendor requirements
Assists with developing operations or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements
Provides feedback and guidance to resolve management and customer questions and requirements; assists with receiving customer feedback and coordinating resources and responses as required
Analyzes and reviews market or customer experience, utilization, and related information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals, and recommendations to pharmacy, benefit design and market leaders.
Develops and applies department policies and procedures and assists with applicable laws, rules, and regulations; ensures compliance and receives guidance within these areas as needed