Pharmacy Operations Manager

Walgreens Boots Alliance • Pontiac, IL

148d • $22 - $31

About The Position

The position is accountable for performing day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient pharmacy workflow and a positive patient experience. As a full-time certified pharmacy technician, the individual will operate pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, the role includes supervising pharmacy technicians and cashiers, responsible for their selection, scheduling, and development. The position also involves leading training, coaching, and performance management of pharmacy technicians, making decisions regarding performance management including discipline and termination.

Requirements

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire.

Nice To Haves

• Previous people management/leadership experience.
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer complaints and respond to requests in a timely manner.
• Assist pharmacist in the delivery of patient care including patient registration, prescription data entry, and preparation of medications.
• Complete patient and physician calls under the supervision of a pharmacist.
• Assist with healthcare service offerings including administering vaccines and health screenings.
• Manage core pharmacy workflow and drive excellence in pharmacy operations.
• Prepare and file reports and records required by the company and government agencies.
• Ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks.
• Communicate prescription errors to the accountable pharmacist.
• Ensure accurate processing of insurance claims to resolve customer issues.
• Manage Community Outreach Portal and coordinate off-site immunization clinics.
• Lead performance management of pharmacy technicians including discipline and termination decisions.
• Monitor and hold pharmacy technicians accountable for timely training completion.
• Maintain and enhance current knowledge and skills related to pharmacy and healthcare.

Benefits

• 401k
• health insurance
• dental insurance
• vision insurance
• paid time off
• employee discount programs
• tuition reimbursement
• professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED