The position is accountable for performing day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient pharmacy workflow and a positive patient experience. As a full-time certified pharmacy technician, the individual will operate pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, the role includes supervising pharmacy technicians and cashiers, responsible for their selection, scheduling, and development. The position also involves engaging customers, resolving complaints, and enhancing customer experience by anticipating needs and proactively offering services. Additionally, the role includes assisting the pharmacist in patient care delivery, managing pharmacy workflow, and ensuring compliance with company policies and regulations.