Pharmacy Operations Manager
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About The Position
As a Pharmacy Operations Manager at Walgreens, you will be accountable for overseeing the day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient pharmacy workflow and a positive patient experience. This role requires you to serve as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, you will supervise pharmacy technicians and cashiers, adhering to company policies, laws, regulations, and business ethics. Your responsibilities will include the selection, scheduling, and development of pharmacy technician personnel, leading training, coaching, and performance management of the team. You will also make decisions regarding performance management, including discipline and termination when necessary. In addition to managing pharmacy operations, you will engage with customers and patients, greeting them and assisting with products and services. You will resolve customer complaints and respond to requests in a timely manner, ensuring a positive customer experience. Building strong relationships with customers by anticipating their needs and proactively offering services will be key to enhancing their experience with the pharmacy. You will assist the pharmacist in delivering patient care, including patient registration, prescription data entry, and preparation of medications, while also completing patient and physician calls under supervision. Your role will involve managing core pharmacy workflow, driving excellence in operations, and ensuring compliance with all business administrative activities and pharmacy inventory management tasks. You will be responsible for preparing and filing reports required by the company and various government agencies, as well as managing annual inventory preparation. You will also play a crucial role in driving new technology and process rollouts, ensuring proper operation and maintenance of pharmacy equipment, and adhering to policies regarding Good Faith Dispensing during prescription activities. As a leader, you will be accountable for performance management of pharmacy technicians, including hiring, onboarding, training, and scheduling. You will monitor compliance with state and federal laws and ensure that all team members maintain active licensures and certifications. Continuous personal development and communication with the pharmacy team will be essential, as you will participate in key store and pharmacy meetings and relay important messages from the support center.
