Pharmacy Operations Manager- Medication Prior Authorization

IU Health•Plainfield, IN

1d•Hybrid

About The Position

Pharmacy Operations Manager- Medication Prior Authorization Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our System Pharmacy Administration leadership team in the role of Pharmacy Operations Manager. This position is responsible for providing operational leadership and administrative oversight for centralized Medication Prior Authorization. This newly formed team will support IU Health providers and clinics statewide for authorizations associated covered by payers through pharmacy benefits. Reporting to pharmacy leadership, the Manager leads assigned teams to ensure efficient, standardized, and high-quality prior authorization operations that support timely patient access to medications, regulatory compliance, and optimal financial outcomes. The role is accountable for workforce planning, recruitment, onboarding, performance management, and retention of team member staff, as well as day-to-day operational management. In partnership with stakeholders, the Manager drives continuous improvement through the analysis and implementation of processes, systems, and performance metrics to enhance efficiency, effectiveness, and service quality across Medication Prior Authorization operations. This position exists to provide for the effective recruitment, retention, supervision and leadership of assigned employees in the Pharmacy Department. Manages ongoing analysis, development, and implementation of methods and systems to improve overall efficiency and effectiveness of services and functions. This is a hybrid role reporting to the Integrated Service Center 2-3 days/wk with hours of 8AM-5PM.

Requirements

BS degree in Pharmacy or related field preferred. Requires current Indiana license or eligibility for Indiana licensure as a Pharmacy Technician.
Pharmacy Technician National Certification Board (PTCB) certification preferred. Requires knowledge of federal and state laws and regulations pertaining to dispensing of drugs and narcotics.
Requires knowledge of pharmacy and hospital computer systems and computer-assisted devices.
Requires knowledge in business applications.
Requires ability to plan and manage the utilization of resources.
Requires ability to facilitate and lead work groups.
Requires ability to apply the organization personnel policies and procedures.
Requires effective written and verbal communication skills.
Requires strong customer service skills.
Requires ability to promote teamwork and build effective relationships.
Requires ability to take initiative and meet objectives.
Requires a high level of interpersonal; problem solving and analytical skills.
Requires ability to be involved in multiple tasks/projects.
Requires close attention to detail.
Requires strong personnel management and organizational skills.
Requires ability to integrate new information into practice.
Requires ability to recognize opportunities for improvement.