Pharmacy Operations Director
About The Position
The Pharmacy Operations Director ensures the Good Shepherd Community Clinic pharmacy runs efficiently, safely, and consistently while supporting GSCC’s mission to deliver patient-centered, accessible, and affordable medication care. This role bridges leadership vision with operational execution, ensuring every pharmacy team member—pharmacists, technicians, and clerks—can perform their roles effectively and collaboratively. The ideal candidate is calm, organized, solution-oriented, and committed to fostering a supportive environment where staff, providers, and patients experience reliable and seamless pharmacy service. The Pharmacy Operations Director ensures that the pharmacy operates smoothly and reliably each day, enabling clinical excellence and exceptional patient experiences.
Responsibilities
- Oversee day-to-day pharmacy operations, ensuring efficient prescription processing and organized workflows
- Maintain operational consistency, safety standards, and timely service delivery
- Identify barriers to efficiency or patient experience and implement effective solutions
- Ensure adequate staffing coverage across all shifts
- Coordinate assignments and support staff in meeting performance and service expectations
- Foster clarity, communication, and accountability within the team
- Ensure medications and supplies are accurately stocked, organized, and tracked
- Maintain inventory controls to reduce discrepancies and support high-quality patient care
- Evaluate workflow gaps and implement process improvements
- Ensure adherence to pharmacy policies, procedures, and regulatory standards
- Support continuous improvement through documentation, tracking, and team coaching
- Provide guidance, clarity, and development opportunities to pharmacists, technicians, and clerks
- Support cross-department communication with clinical teams and leadership
- Promote a culture of collaboration, shared ownership, and operational excellence
- Support workflows that allow the pharmacy team to focus on meaningful, patient-centered care
- Ensure smooth communication with providers and other departments
- Create an environment where staff and patients feel seen, valued, and supported
- Take responsibility for workflow accuracy, operational consistency, and timely service
- Proactively address issues before they escalate
- Model accountability, professionalism, and solution-oriented leadership
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
