Pharmacy Nurse Account Manager

Guardian Pharmacy-posted 3 months ago
Full-time • Mid Level
Springfield, MO
1,001-5,000 employees
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Guardian of the Heartland, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Springfield, Missouri. We’re reimagining medication management and transforming care. Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

  • Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs.
  • Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
  • Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner.
  • Manage client expectations and communicate status and relevant updates through issue resolution.
  • Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
  • Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service.
  • Assist in onboarding activities such as data collection and eMAR support.
  • Conduct on-site in-services and clinical education programs to client staff regarding survey process, medication administration, risk management, and performance improvement.
  • Provide nurse consulting services including vaccine clinics, quality assurance audits and clinical and regulatory support.
  • Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.
  • Manage client base through documentation in SalesForce CRM system, including tracking of activities, tasks, and contacts with clients.
  • Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
  • Maintain expertise regarding pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.
  • Nursing Degree (LPN) required.
  • Active State Nursing license required.
  • Valid driver’s license and clean driving record.
  • 3+ years of related experience; experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, preferred.
  • Advanced computer skills, including excel, word and PowerPoint required.
  • Ability to work independently and deliver to deadlines.
  • Ability to solve problems with minimal direction.
  • Great attention to detail and accuracy.
  • Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines.
  • Quality minded; motivated to seek out errors and inquire about inaccuracies.
  • Competitive pay.
  • 401(k) with company match.
  • Medical, Dental and Vision Health Savings Accounts and Flexible Spending Accounts.
  • Company-paid Basic Life and Accidental Death & Dismemberment.
  • Company-paid Long-Term Disability and optional Short-Term Disability.
  • Voluntary Employee and Dependent Life, Accident and Critical Illness.
  • Dependent Care Flexible Spending Accounts.
  • Wellbeing Employee Assistance Program (EAP).
  • Guardian Angels (Employee assistance fund).
  • Paid holidays and sick days.
  • Generous vacation benefits based on years of service.
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