SMG Pharmacy Navigator

Sentara Healthcare•Norfolk, VA

8d•Hybrid

About The Position

The Pharmacy Navigator guides specialty pharmacy patients through every step of their medication journey. They coordinate refills and deliveries, monitor adherence, and help resolve insurance or financial challenges. Working closely with pharmacists, prescribers, and clinic staff, they address patient concerns quickly and efficiently. By coordinating across the care team, they ensure patients receive seamless, personalized support throughout their treatment. Deliver exceptional, personalized care to specialty pharmacy patients, providing a full suite of medication management services. Collaborate seamlessly with clinic and ambulatory care teams, supporting patients both in-person and over the phone. Educate prospective and current patients on the benefits of the preferred specialty pharmacy and its impact on care outcomes. Support outpatient retail and specialty prescription needs, including managing refills and ensuring medication adherence. Monitor patients' medication regimens through outbound check-ins and coordinate timely refills. Identify medications requiring special handling or storage, such as hazardous or refrigerated drugs. Respond to, resolve, and triage inbound patient and provider inquiries. Address insurance-related issues, including prior authorizations (PAs), and assist patients with financial assistance programs. Maintain accurate and up-to-date documentation in all required systems and tracking mechanisms. Manage and organize patient and operational data using relevant database applications. Apply insights from patient interactions and operational observations to improve workflow, productivity, and quality of service.

Requirements

High School Diploma or Equivalent (Required)
Virginia Pharmacy Tech License (Required)
CPhT License (Received through the NHA or PTCB) (Required)
3 Years of Pharmacy Experience (Required)

Responsibilities

Coordinate refills and deliveries
Monitor adherence
Help resolve insurance or financial challenges
Address patient concerns quickly and efficiently
Coordinate across the care team
Deliver exceptional, personalized care to specialty pharmacy patients, providing a full suite of medication management services
Collaborate seamlessly with clinic and ambulatory care teams, supporting patients both in-person and over the phone
Educate prospective and current patients on the benefits of the preferred specialty pharmacy and its impact on care outcomes
Support outpatient retail and specialty prescription needs, including managing refills and ensuring medication adherence
Monitor patients' medication regimens through outbound check-ins and coordinate timely refills
Identify medications requiring special handling or storage, such as hazardous or refrigerated drugs
Respond to, resolve, and triage inbound patient and provider inquiries
Address insurance-related issues, including prior authorizations (PAs), and assist patients with financial assistance programs
Maintain accurate and up-to-date documentation in all required systems and tracking mechanisms
Manage and organize patient and operational data using relevant database applications
Apply insights from patient interactions and operational observations to improve workflow, productivity, and quality of service

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down - $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.