About the position
Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.
Responsibilities
- Engages patients by greeting them and offering assistance with products and services.
- Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
- Models and shares customer service best practices with all team members.
- Connects with patients by anticipating needs and proactively offering services.
- Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens.
- Participates and assists in events that reflect the unique communities served.
- Counsels patients and answers questions regarding usage of medicine, side effects, interactions, and contraindications.
- Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
- Ensures the pharmacy operates in accordance with regulations, company policies and standards.
- Collaborates with Store Manager to define and develop new strategic business opportunities.
- Ensures insurance claims are processed accurately to prevent payment rejections.
- Performs clinical and wellness services such as immunizations and diagnostic testing.
- Manages the maintenance, housekeeping, and improvement of the pharmacy department.
- Collaborates with Store Manager on pharmacy staff hiring and performance management.
- Maintains required licensing/credentialing/certification as established by federal and state regulations.
- Analyzes performance data including pharmacy financials, customer service, and inventory.
- Develops and maintains good relationships with local medical community.
Requirements
- BS in Pharmacy or Pharm D Degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer or willing to become an immunizer within 90 days of hire.
- At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing.
- Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
- An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only).
Nice-to-haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months pharmacy experience with Walgreen Co.
- An average rating of 3.7 or above on the leadership behaviors on the last performance review if one is on file.
