Pharmacy Liaison

UnitedHealth Group•Buffalo, NY

3d•$18 - $32•Onsite

About The Position

As a Specialty Pharmacy Liaison with CPS Solutions, LLC, you will engage directly with patients to coordinate pharmacy services through the health system’s specialty and retail pharmacy. Acting as a bridge between patients, providers, and the pharmacy, this role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. Key duties include processing prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative tasks. The liaison collaborates closely with the CPS Patient Care Services team and works under the direct supervision of a pharmacist. Pharmacy Location: Located within Erie County Medical Center in Buffalo, NY Schedule: Monday through Friday 8:00am - 5:00pm, 40 hours per week

Requirements

High school diploma or equivalent
Recent work experience as a Pharmacy Technician

Nice To Haves

PTCB
Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry
Proficient in pharmacy systems, care management platforms, and Microsoft Office (Outlook, Word, Excel)
Solid knowledge of medication regimens, age-specific dosing, and managed care practices

Responsibilities

Initializing and leading ongoing work in clinics and ensuring that the patient engagement is appropriate and consistent with their preferences.
Ensuring that every patient who can benefit from specialty pharmacy services is identified and met in clinic upon arrival
Explaining the benefits of our specialty pharmacy, without impeding patient choice of pharmacy, and achieving patient participation
Successfully enrolling patients into the program
Performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need
Overseeing services provided to enrolled patients - ensuring that everything from order entry to final verification is completed quickly, accurately, and in accordance with patients’ needs
Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome.
Conducting outbound phone calls for patient support, adherence checks, and refill reminders
Accepting inbound calls from patients, as needed and sharing in on call coverage to ensure 24/7 patient support
Appropriately triaging any clinical questions to an appropriate clinician (pharmacist, nurse, or provider)