Pharmacy Liaison - Clinic Setting
About The Position
🌟 Pharmacy Liaison – NY State 🌟 The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services . ✅ Critical to this position is a person who can work independently and establish strong, credible relationships with patients, clinicians, and internal Shields staff. Applicants should be: ✨ Results-oriented with a positive outlook ✨ Focused on high patient quality and service ✨ Detail-oriented with strong administrative/organizational skills You should be: 🤝 Mature, approachable, professional, and comfortable interacting both in-person and on the phone 🔒 Reliable, tolerant, and determined 💬 An empathetic communicator who can see things from the other person’s point of view 👥 Most importantly, a team player in a close-knit environment 💊 Role Overview Provides integrated support to patients and pharmacists with a hands-on approach to total quality patient care. You will: ✔ Work closely with patients to deliver a full continuum of medication adherence support using our tools and applications ✔ Encourage patients of specialty clinics to utilize pharmacy services for superior care ✔ Seamlessly integrate with the clinic team (doctors, nurses, staff) as you’ll be located in one of the medical center clinics
Requirements
- Experienced pharmacy technicians
- 2 years of experience
- High School Diploma or GED required
- Strong interpersonal communication
- Ability to work independently and demonstrate good judgment
- Excellent verbal and written communication
- Highly proficient in Microsoft Office (Excel & Word)
- Quick learner of new software programs
- Strong organizational/administrative skills
- Organized, high-integrity, attention to detail
- Dependable, quality-focused, empathetic
- Good listener and communicator
- Energetic, highly motivated, team player
- Discretion and confidentiality essential
Nice To Haves
- CPhT preferred but not required
- 3–5 years as a Pharmacy Technician
- Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus
Responsibilities
- Provide “legendary” care to hospital patients with custom medication management services
- Work alongside hospital clinicians to serve patients face-to-face and over the phone
- Educate prospective pharmacy patients on how hospital services improve care
- Support outpatient retail and specialty prescription needs
- Grow the specialty pharmacy’s patient population
- Ensure patients stay on track with medication regimens (outbound check-ups, securing refills, etc.)
- Communicate effectively with the centralized Patient Service Center regarding reports and lists
- Help develop new processes for smooth operations and patient care
- Identify medications requiring special storage (hazardous/refrigerated)
- Identify necessary supplies (sharps containers, syringes, alcohol swabs, Band-Aids)
- Answer, resolve, and triage inbound inquiries
- Perform refill reminder calls under pharmacist supervision
- Resolve insurance issues, assist with prior authorizations (PAs), and financial assistance
- Ensure accurate documentation in all systems
- Manage and update data using database applications
- Apply observations to improve productivity, quality, and service standards
- Identify trends, resolve problems, recommend improvements
- Actively participate in process improvement initiatives
- Act as a value-added business partner to stakeholders
- Protect organization’s value by maintaining confidentiality
- Update knowledge through education, publications, and networking
- Willing to do whatever is necessary for the betterment of the Company
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
