Pharmacy Liaison - Hybrid Schedule

Shields Health Solutions • Brookline, MA

400d

About The Position

The Pharmacy Liaison at Shields Health Solutions is a vital role focused on enhancing patient care through effective medication management and support. This position requires a motivated individual who can work independently while building strong relationships with patients, clinicians, and internal staff. The liaison will be responsible for providing comprehensive medication adherence support and ensuring patients benefit from specialty pharmacy services, all while integrating seamlessly with the clinic team.

Requirements

• State registered pharmacy technician certification required.
• 2 years of experience as a Pharmacy Technician required; 3-5 years preferred.
• High School Diploma or GED required.
• Strong interpersonal communication skills and ability to work independently.
• Proficient in Microsoft Office, particularly Excel and Word.

Nice To Haves

• Nationally certified as a CPhT or equivalent preferred.
• Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology.

Responsibilities

• Provide 'legendary' care to hospital patients by delivering custom medication management services.
• Work alongside hospital clinicians to serve patients both face-to-face and over the phone.
• Educate prospective pharmacy patients on how the hospital improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacy's patient population.
• Ensure patients remain on track with medication regimens through outbound therapy check-ups and securing refill prescriptions.
• Communicate effectively with the centralized Patient Service Center regarding refill reports and appointment lists.
• Help develop new processes to ensure smooth operations and patient care.
• Identify medications requiring special storage and handling.
• Answer, resolve, and triage inbound inquiries.
• Perform refill reminder calls under the supervision of a pharmacist.
• Resolve insurance-related issues, including prior authorizations, and assist patients with financial assistance forms.
• Ensure appropriate documentation in all required systems and tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Identify trends, resolve problems, recommend improvements, and implement changes.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect the organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities and maintaining professional networks.

Benefits

• Great Place to Work certification for four consecutive years.
• Recognition as one of the US Fortune Best Workplaces in Health Care, for Millennials, and for Women.

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: High school or GED