Pharmacy Home Infusion Representative

Confluence Health • Wenatchee, WA

84d • $19 - $31

About The Position

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members. The Home Infusion Representative is responsible for the care of enteral patient services through Confluence Health. Enteral patients range in age, from infant to adult. Enteral patients require coordination of all enteral supplies and equipment, including processing referrals, prior authorization, ordering product, facilitating supplies, shipping, follow-up, education and providing customer service. The Home Infusion Representative also participates in a multi-disciplinary team with Providers, RNs, Pharmacy and Dieticians to provide complete care. The Home Infusion Representative also has knowledge of billing and completes paperwork and responds to inquiries from the Revenue Cycle to ensure proper billing. The Home Infusion Representative maintains appropriate department paperwork and communication.

Requirements

• Washington State Pharmacy Assistant License
• Certification from American Association of HealthCare Administrative Management (AAHAM), Certified Revenue Cycle Executive (CRCE) within two years of hire
• Experience with Professional Billing and Insurance Billing
• Experience with Medicare Billing
• Knowledge of ICD10 codes
• Must possess proficient computer skills
• Excellent Customer Service

Nice To Haves

• Associates Degree
• Knowledge of DME and Supplies
• Bilingual

Responsibilities

• Answer phones, door and pharmacy window in a courteous and timely manner
• Screens and directs calls, takes/forwards messages and relays information accurately
• Retrieves and distributes inter-office/external mail, faxes and messages
• Tracks, retrieves and organizes stored data (on and off-site)
• Admitting patients into the computer system and creating a patient chart
• Accurately maintains complete enteral patient information in patient chart
• Enteral and DME ordering and distribution
• Procures products via Lawson on-line ordering system, McKesson on-line ordering system, Direct orders (ie., Abbott, Mickey, Bard, Moog, etc)
• Stocks inventory for related items coming into the department
• Restocks DME items to appropriate areas
• Organizes enteral orders for pick up and delivery
• Contact customers to confirm usage and payment
• Orders/refills enteral and DME products accurately and in a timely manner
• Tracks enteral/DME product invoices for appropriate billing to other hospital departments when items are not attributable to a customer
• Enters appropriate and complete demographic and admission information for each customer
• Obtains correct payor, diagnosis and item descriptions
• Obtains initial and ongoing insurance authorizations and benefits
• Documents initial and updated financial information clearly in the EMR
• Coordinates and communicates complex referrals to RNs, RPhs, and Dieticians in a proactive and timely manner
• Accurately maintains enteral census spreadsheet in a sortable format
• Tracks pumps and related equipment to eliminate loss; follows up on outstanding equipment issues
• Maintains adequate inventory levels of equipment
• Maintains cleanliness of stock
• Organizes pump exchange during annual preventative maintenance period
• Facilitates equipment maintenance with suppliers/manufacturers as needed
• Performs other activities/responsibilities as deemed appropriate by the pharmacy department
• Attends meetings as required
• Communicates positively and effectively in a team approach with co-workers within and outside the department
• Required to maintain active Basic Life Support (CPR) certification

Benefits

• Retirement Plan
• Pool Differential
• Sick Leave
• Shift Differential
• Employee Assistance Program

What This Job Offers

• Industry: Hospitals