Pharmacy Fulfillment Operations Supervisor

Blink Health Administration • Chesterfield, MO

72d

About The Position

As a Pharmacy Fulfillment Operations Supervisor, you will oversee a team of pharmacy fulfillment technicians managing pharmacy dispensing-related workflows and queues. This role is critical in driving operational excellence, ensuring high team performance, maintaining quality standards, and fostering a collaborative and efficient work environment. We are looking for a gritty, positive and resilient Senior Lead who will be responsible for hiring, onboarding, coaching, and supporting technicians while ensuring compliance with company policies, performance metrics, and regulatory requirements.

Requirements

• 5+ years in a data-driven, high-growth operational environment, with a proven ability to lead large, cross-functional teams.
• Bachelor's degree in Healthcare, Business Administration, or a related field strongly preferred.
• Background in pharmacy, healthcare, or medical insurance, with a strong grasp of regulatory requirements and operational complexities.
• Demonstrated success managing high-volume teams and workflows, delivering measurable results, and driving key initiatives.
• Exceptional leadership and coaching abilities, fostering accountability, team development, and peak performance.
• Excellent multitasking and time management capabilities to effectively balance competing priorities.
• Proven expertise in using data and technology to optimize processes, boost efficiency, and support continuous improvement.
• Strong critical thinking and problem-solving skills, with a sharp eye for detail and accuracy in complex operational settings.
• Experience analyzing key performance indicators (KPIs) and using insights to inform strategy and execution.
• Excellent interpersonal and communication skills, with the ability to build cross-functional collaboration and engagement.
• Familiarity with pharmacy regulations, compliance protocols, and operational standards is preferred.
• Skilled in queue management tools, workflow platforms, and standard office software suites.

Responsibilities

• Lead, coach, and mentor a team of Pharmacy Technicians, to ensure the delivery of top-tier care for our patients and clients.
• Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met.
• Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards.
• Oversee the new hire onboarding process, ensuring technicians are equipped with necessary tools, knowledge, and resources to succeed.
• Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement.
• Address underperformance promptly through coaching and improvement plans in partnership with P&C when necessary.
• Utilize data analytics to evaluate team performance, drive informed decision-making, and align outcomes with organizational objectives.
• Proactively monitor and manage workflow queues to ensure timely, accurate task resolution and balanced workloads.
• Establish clear, measurable performance targets for agents and ensure consistent adherence to service level agreements (SLAs).
• Identify operational inefficiencies and apply innovative, data-driven strategies to enhance productivity, streamline queue management, and improve team effectiveness.
• Support the development and execution of change management initiatives by coordinating with stakeholders, facilitating implementation, and addressing resistance to ensure successful adoption.
• Champion patient experience by taking ownership of escalated concerns, delivering prompt and empathetic resolutions that exceed expectations.
• Ensure adherence to all regulatory requirements and company policies in pharmacy operations.
• Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance.
• Proactively identify and address any compliance risks or errors in operational processes.
• Foster open communication within the team to ensure alignment on goals and priorities.
• Communicate updates, changes, and best practices effectively to the team.
• Serve as a role model for getting things done, professionalism, grit, resilience, accountability, and excellence in operations.
• Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions.
• Promote a positive work environment that values teamwork, accountability, and employee satisfaction.
• Foster continuous growth by developing technicians and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.

What This Job Offers

• Job Type: Full-time
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees