Full Time Pharmacy Delivery Call Center Technician

Trinity Health•Grand Rapids, MI

2d•Onsite

About The Position

Perform high-quality customer service experience on a concierge prescription delivery team via telephone or messaging system. Mercy Health Pharmacy Technician Summary Under the direction of a Registered Pharmacist, assists Pharmacists in preparing and distributing medications, maintaining the drug inventory, and maintaining patient records. Provides courteous, cooperative, and timely service to patients, visitors and staff. What the Pharmacy Technician will need: Minimum High school education or equivalent. Preferred Completion of a formal Pharmacy Technician training program; or two years of college with emphasis in math, science, or medical field applications. Minimum Licensed as a Pharmacy Technician in the State of Michigan. Preferred Active status as a Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB). Minimum Two years of pharmacy work experience. What the Pharmacy technician will do: Looking for a reliable, friendly, detail-oriented person to join our Prescription Delivery team. Demonstrates culture competency in interpersonal behaviors. Demonstrates passion for customer service and understands the needs and behaviors of patients may vary between patients. Acts as patient advocate and provides individual support for patients to make the prescription filling process easy. Completes patient refill calls. Schedules medication deliveries. Collects payment information. Routinely monitors prescription fill patterns for patients in the Prescription Home Delivery program to ensure ongoing medication compliance and follows up with clinical pharmacist when a patient exhibit patterns of non-compliance. Functions as a respectful member of pharmacy and clinic team and views role as collaborative, between pharmacy and clinic, rather than exclusive to either department. Routes clinical questions to the clinical pharmacist and/or provider for follow-up. Note: This position will be based out of the pharmacy and/or Diabetes and Endocrine Clinic and will not be responsible for delivering prescriptions to the requested addresses. Prepares, packages, and distributes medication orders per physician request, pharmacist request, or prearranged work assignment according to established policies, procedures and protocols. Maintains adequate stock of medications and supplies according to established policies and procedures. Contributes to effective and quality operation of the department. Maintains logs, records, and other required files and documentation; answers telephone and pneumatic tube; and handles cash transactions. Prepares IV admixtures and other sterile products. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

High school education or equivalent.
Licensed as a Pharmacy Technician in the State of Michigan.
Two years of pharmacy work experience.

Nice To Haves

Completion of a formal Pharmacy Technician training program; or two years of college with emphasis in math, science, or medical field applications.
Active status as a Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB).

Responsibilities

Completes patient refill calls.
Schedules medication deliveries.
Collects payment information.
Routinely monitors prescription fill patterns for patients in the Prescription Home Delivery program to ensure ongoing medication compliance and follows up with clinical pharmacist when a patient exhibit patterns of non-compliance.
Functions as a respectful member of pharmacy and clinic team and views role as collaborative, between pharmacy and clinic, rather than exclusive to either department.
Routes clinical questions to the clinical pharmacist and/or provider for follow-up.
Prepares, packages, and distributes medication orders per physician request, pharmacist request, or prearranged work assignment according to established policies, procedures and protocols.
Maintains adequate stock of medications and supplies according to established policies and procedures.
Contributes to effective and quality operation of the department.
Maintains logs, records, and other required files and documentation; answers telephone and pneumatic tube; and handles cash transactions.
Prepares IV admixtures and other sterile products.