Pharmacy Customer Support Specialist - Remote (Mon-Fri 11:00AM - 7:30PM EST)

Tabula Rasa Healthcare

220d • Remote

About The Position

AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. The Customer Service Coordinator will bridge the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them.

Requirements

• HS diploma required.
• Minimum of 1 year customer service experience preferably in a healthcare setting.

Nice To Haves

• Ability to communicate effectively and professionally through written, verbal, and interpersonal skills.
• Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
• Must have a strong patient-centered focus.
• Excellent communication skills, especially via phone.
• Excellent interpersonal and relationship building skills.
• Understanding of clinical terms and impacts.
• Able to multi-task and handle multiple priorities without sacrificing quality.
• Detail oriented and organized.
• Reliable.
• Efficient.

Responsibilities

• Provides enrollment support for new PACE enrollees.
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where PACE participants reside.
• Coordinates facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
• Provides help desk support to network pharmacies.
• Educates PACE staff regarding CK and network pharmacy processes for facility participants.
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
• Coordinates and sets up couriers to ensure timely medication delivery.
• Makes outgoing calls to ensure the participants have received their delivery.

Benefits

• Medical, dental, and vision coverage effective 1st of the month following date of hire.
• Flexible spending.
• Company-paid life insurance and short-term disability.
• Voluntary benefits.
• 401(k).
• Paid Time Off.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED