Pharmacy Customer Service Technician

Skilled Nursing Pharmacy•West Covina, CA

37d

About The Position

Join Skilled Nursing Pharmacy as a Pharmacy Customer Service Technician, where you will be the vital link between our patients and their medications. This role is perfect for someone who thrives in a fast-paced environment and is passionate about providing exceptional customer service in the healthcare industry.

Requirements

High school diploma or equivalent; pharmacy technician certification preferred.
Previous experience in a pharmacy or healthcare setting is a plus.
Strong communication skills and a customer-focused demeanor.
Ability to multitask and work efficiently under pressure.
Basic knowledge of pharmacy operations and medication terminology.
Proficient with computer systems and pharmacy software.
Willingness to learn and adapt in a dynamic work environment.
Reliable, punctual, and a team player.

Responsibilities

Responds to customer inquiries via telephone through customer service, refill line, fax verification and operator request line in a professional, timely, accurate and caring manner while consistently meeting all pharmacy guidelines and performance standards.
Triage calls to various pharmacy departments (i.e. C2, IV, Cycle, RPh Clarification, Facility Billing, 3rd Party Billing, Accounting, etc.)
Represent the pharmacy in a professional and courteous manner in all interactions with patients.
Conduct and document Daily Customer Courtesy Calls to various facilities which may require additional support to ensure a high level of customer satisfaction.
Email a daily report of medication exclusions to the Administrators of designated accounts.
Create, follow-up, and close Customer Service Tickets which are used to document various pharmacy or delivery issues.
Daily posting in Basecamp Communication System any issues, errors, facility survey notification and End of Shift reports in an effort to keep managers and field representatives informed.
Identify and assess customers’ needs to achieve satisfaction.
Follow communication procedures, guidelines, and policies.
Participate in all in-service education programs provided by the pharmacy.