Pharmacy Customer Service Associate

Walgreens • Bellows Falls, VT

70d • $17 - $19

About The Position

The position involves delivering a distinctive and delightful customer experience while assisting in pharmacy operations under the supervision of a pharmacist. Responsibilities include engaging with customers, processing sales, and ensuring compliance with pharmacy regulations. The role also requires maintaining cleanliness and organization in the store, managing inventory, and providing customer service in various areas, including the photo department.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Nice To Haves

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer good math skills for accurately filling prescriptions.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under direct supervision, in the practice of pharmacy.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members.
• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
• Reports prescription errors to pharmacist on duty and adheres to company policies.
• Handles telephone calls that do not require personal attention of the pharmacist.
• Processes manual claims for third party program prescription services.
• Assists with inventory management activities in the Pharmacy Department.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains displays, including promotional and seasonal merchandise.
• Provides customer service in the photo area, including digital passport photo service.
• Assumes web pick-up responsibilities and monitors orders.
• Assists with store maintenance to ensure a clean and orderly appearance.
• Completes special assignments and other tasks as assigned.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• paid_holidays
• employee_discount_programs
• tuition_reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Number of Employees: 5,001-10,000 employees