Pharmacy Customer Service Associate

Walgreens-posted 3 months ago
$16 - $18/Yr
Part-time • Entry Level
Savannah, GA
5,001-10,000 employees
Health and Personal Care Retailers
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The position involves providing a distinctive and delightful customer experience while assisting in pharmacy operations under the supervision of a pharmacist. Responsibilities include engaging with customers, processing sales, and ensuring compliance with pharmacy regulations. The role also includes maintaining store cleanliness, inventory management, and supporting pharmacy staff in various tasks.

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  • Assists the pharmacist, under direct supervision, in the practice of pharmacy.
  • Engages customers and patients by greeting them and offering assistance with products and services.
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members.
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customers and suggests trade-up and/or companion items.
  • Processes customer purchases, collects cash, and distributes change as requested.
  • Maintains cleanliness and organization of counters and shelves.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
  • Reports prescription errors to the pharmacist on duty.
  • Handles telephone calls that do not require the personal attention of the pharmacist.
  • Processes manual claims for third-party prescription services.
  • Assists with inventory management activities in the Pharmacy Department.
  • Ensures compliance with state and local laws regarding regulated products.
  • Constructs and maintains displays for promotional and seasonal merchandise.
  • Provides customer service in the photo area.
  • Assumes web pick-up responsibilities for online orders.
  • Assists with store maintenance to ensure a clean and orderly appearance.
  • Completes special assignments and other tasks as assigned.
  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer good math skills for accurately filling prescriptions.
  • Prefer good computer skills.
  • Prefer knowledge of store inventory control.
  • Prefer PTCB certification.
  • 401k
  • health_insurance
  • dental_insurance
  • vision_insurance
  • paid_holidays
  • tuition_reimbursement
  • employee_discount_programs
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