Pharmacy Customer Service Associate

Walgreens • Daytona Beach, FL

75d • $16 - $18

About The Position

The position involves delivering a distinctive and delightful customer experience while assisting in pharmacy operations under the supervision of a pharmacist. Responsibilities include engaging with customers, processing sales, and ensuring compliance with regulations. The role also requires maintaining cleanliness and organization in the store, managing inventory, and providing customer service in various areas, including the photo department.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Nice To Haves

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist in the practice of pharmacy under direct supervision.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members.
• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Processes customer purchases, including cash handling and returns.
• Maintains cleanliness and organization of counters and shelves.
• Enters patient and drug information into pharmacy systems accurately.
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Reports prescription errors to the pharmacist on duty.
• Handles telephone calls that do not require the pharmacist's personal attention.
• Processes manual claims for third-party prescription services.
• Assists with inventory management activities in the pharmacy department.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and merchandise.
• Provides customer service in the photo area.
• Assumes web pick-up responsibilities for online orders.
• Maintains a clean and orderly store condition.
• Completes special assignments and other tasks as assigned.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• paid_holidays
• employee_discount_programs
• tuition_reimbursement
• flexible_scheduling

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Number of Employees: 5,001-10,000 employees