Pharmacy Customer Service Associate

Walgreens Boots Alliance • Amesbury, MA

396d • $33,280 - $37,440

About The Position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting pharmacists in the practice of pharmacy. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations. The associate will also manage inventory and maintain a clean and organized store environment.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekends.
• Entry-level position with no prior experience required, but preferred six months in a retail environment.
• Good math skills for accurately filling prescriptions, including counting and measuring medications.
• Good computer skills and knowledge of store inventory control.

Nice To Haves

• Prior work experience with Walgreens is preferred.
• PTCB certification is preferred.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides efficient checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy.
• Uses pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Recommends items for sale and processes customer purchases, including cash handling.
• Maintains cleanliness and organization of counters and shelves, and takes inventory.
• Enters patient and drug information accurately into pharmacy systems.
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Reports prescription errors to the pharmacist and adheres to company policies.
• Handles telephone calls that do not require the pharmacist's personal attention.
• Processes manual claims for third-party prescription services in a timely manner.
• Assists with inventory management activities, including ordering and unpacking shipments.
• Constructs and maintains promotional displays and ensures compliance with product placement policies.

Benefits

• Flexible scheduling options
• Employee discounts
• Health insurance options
• 401k retirement plan
• Paid time off
• Tuition reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: No Education Listed