Pharmacy Customer Service Associate

Walgreens-posted 3 months ago
$16 - $18/Yr
Entry Level
Canton, MA
5,001-10,000 employees
Health and Personal Care Retailers
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The position involves providing a distinctive and delightful customer experience while assisting in pharmacy operations under the supervision of a pharmacist. Responsibilities include engaging with customers, processing sales, and ensuring compliance with pharmacy regulations. The role also requires maintaining store cleanliness and assisting with inventory management.

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  • Assists the pharmacist in the practice of pharmacy under direct supervision.
  • Engages customers and patients by greeting them and offering assistance with products and services.
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members.
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customers and suggests trade-up and/or companion items.
  • Processes customer purchases, including cash handling and returns.
  • Maintains cleanliness and organization of counters and shelves.
  • Enters patient and drug information into pharmacy systems accurately.
  • Fills prescriptions and checks for possible interactions.
  • Reports prescription errors to the pharmacist immediately.
  • Handles telephone calls that do not require the pharmacist's personal attention.
  • Processes manual claims for third-party prescription services.
  • Assists with inventory management activities.
  • Ensures compliance with state and local laws regarding regulated products.
  • Constructs and maintains promotional displays.
  • Provides customer service in the photo area.
  • Assumes web pick-up responsibilities.
  • Maintains store condition and appearance.
  • Completes special assignments and other tasks as assigned.
  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer good math skills for accurate prescription filling.
  • Prefer good computer skills.
  • Prefer knowledge of store inventory control.
  • Prefer PTCB certification.
  • 401k
  • health_insurance
  • dental_insurance
  • vision_insurance
  • paid_holidays
  • tuition_reimbursement
  • employee_discount_programs
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