Pharmacy Customer Service Associate

Walgreens-posted 3 months ago
$16 - $18/Yr
Part-time • Entry Level
Loudonville, NY
5,001-10,000 employees
Health and Personal Care Retailers
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The position involves providing a distinctive and delightful customer experience while assisting in pharmacy operations under the supervision of a pharmacist. Responsibilities include engaging with customers, processing sales, and ensuring compliance with pharmacy regulations. The role also requires maintaining cleanliness and organization in the store, managing inventory, and supporting pharmacy department activities.

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, providing courteous and efficient checkout service.
  • Assists the pharmacist in the practice of pharmacy under direct supervision, using pharmacy systems to obtain patient and drug information and process prescriptions.
  • Engages customers by greeting them and offering assistance with products and services.
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with team members.
  • Recommends items for sale to customers and suggests trade-up and companion items.
  • Processes customer purchases, collects cash, and manages returns and exchanges.
  • Maintains cleanliness and organization of counters and shelves, takes inventory, and checks in merchandise.
  • Performs duties assigned by Pharmacy Manager and Staff Pharmacist, including entering patient and drug information and filling prescriptions.
  • Reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors.
  • Handles telephone calls that do not require pharmacist attention.
  • Processes manual claims for third-party prescription services and performs clerical duties as assigned.
  • Assists with inventory management activities, including ordering and storing pharmaceuticals.
  • Ensures compliance with state and local laws regarding regulated products.
  • Constructs and maintains displays for promotional and seasonal merchandise.
  • Assists with food item separation and stock rotation.
  • Provides customer service in the photo area and assumes web pick-up responsibilities.
  • Maintains store condition and appearance, ensuring cleanliness and orderliness.
  • Completes special assignments and other tasks as assigned.
  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
  • Prefer six months of experience in a retail environment.
  • Prefer prior work experience with Walgreens.
  • Prefer good math skills for accurate prescription filling.
  • Prefer good computer skills.
  • Prefer knowledge of store inventory control.
  • Prefer PTCB certification.
  • 401k
  • health_insurance
  • dental_insurance
  • vision_insurance
  • paid_holidays
  • tuition_reimbursement
  • employee_discount_programs
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