Pharmacy Customer Service Associate

About the position

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members.
• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested.
• Processes voids, returns, rain checks, refunds, and exchanges as needed.
• Takes customers to OTC aisle when possible to assist in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Checks in and prices merchandise as required or as directed by store manager.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
• Utilizes pharmacy systems to enter patient and drug information, ensuring information is entered correctly.
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Verifies medicine is correct and checks for possible interactions.
• Assists pharmacists in scheduling and maintaining workflow.
• Reports prescription errors to pharmacist on duty.
• Handles telephone calls that do not require personal attention of the pharmacist.
• Processes manual claims for third party program prescription services.
• Assists and supports Pharmacy Department on inventory management activities.
• Maintains knowledge of Company asset protection techniques.
• Constructs and maintains displays, including promotional and seasonal merchandise.
• Completes resets and revisions as directed.
• Provides customer service in the photo area.
• Assumes web pick-up responsibilities.
• Assists with exterior and interior maintenance of the store.
• Complies with all company policies and procedures.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.